Refund & Cancellation Policy
Effective Date: September 28, 2026
At Aboutime Web Design, we want clients to understand how project cancellations, payments, refunds, and additional work are handled before a website project begins.
Before Work Begins
If a client cancels a project before Aboutime Web Design has begun performing project work, amounts paid toward Aboutime Web Design services will generally be refunded, less any nonrefundable third-party costs already incurred on the client's behalf, unless the project agreement states different terms or applicable law requires otherwise.
For purposes of this policy, project work begins when Aboutime Web Design starts performing services included in the agreed project, such as project setup, design, development, content organization, product setup, research, configuration, or other agreed project work.
After Work Begins
If a client cancels a project after work has begun, Aboutime Web Design will determine the amount due based on the work completed through the effective date of cancellation and any approved third-party costs already incurred for the project.
The value of completed work will be based on the completed portions of the agreed project scope and any additional work that was requested and performed before cancellation.
If the amount already paid by the client is greater than the amount due for completed work and approved costs, Aboutime Web Design will refund the difference.
If the amount already paid is less than the amount due for completed work and approved costs, the remaining balance will be due unless otherwise agreed in writing.
Payment Arrangements
If Aboutime Web Design agrees to a short-term payment arrangement, the agreed payment schedule remains in effect unless the parties agree otherwise in writing.
Canceling a project does not automatically cancel payment obligations for work that has already been completed or costs that have already been incurred.
Any outstanding balance for completed work remains due unless otherwise agreed upon in writing.
Additional Work
Requests for work outside the original project scope may result in additional charges.
Additional work and its cost will be discussed with the client before substantial additional work is performed.
If additional work has already been performed before a project is cancelled, that work may be included when determining the amount owed or refundable under this policy.
Third-Party Costs
Some website projects may involve payments to third-party companies or services, such as domain registrars, hosting providers, website platforms, applications, plugins, email providers, payment services, or other services.
Payments made directly by the client to third-party providers are subject to those providers' own refund and cancellation policies.
If Aboutime Web Design has paid a third-party provider on the client's behalf, any portion of that cost that is not refundable by the third-party provider may remain the client's responsibility.
Aboutime Web Design cannot guarantee a refund from a third-party provider.
Hosting and Platform Fees
Hosting and platform fees are handled according to the applicable project agreement and hosting or platform terms.
If a hosting or platform service renews automatically, the applicable agreement will identify the renewal terms, renewal fee, and method for cancelling the service. Where applicable law requires additional renewal notice or cancellation information, Aboutime Web Design will provide that information as required.
Canceling a hosting or platform service generally prevents future renewal charges when the cancellation is made in accordance with the applicable terms. Refunds of amounts already paid for a current hosting or platform term will be handled according to the project agreement and applicable third-party terms.
If Aboutime Web Design Ends a Project
If Aboutime Web Design ends a project for a reason that is not caused by the client's breach of the agreement or circumstances outside Aboutime Web Design's reasonable control, Aboutime Web Design will review amounts paid for work not performed and determine any applicable refund under the project agreement and this policy.
How to Request a Cancellation
Cancellation requests must be submitted in writing to Aboutime Web Design at:
Aboutime Web Design
Email: support@aboutimewebdesign.com
Please include your name, business name if applicable, and information about the project you want to cancel.
A cancellation request is considered received when it is received at the email address above unless the applicable project agreement provides another method.
Refund Processing
When a refund is approved, Aboutime Web Design will generally issue the refund using the original payment method when reasonably possible.
Processing time may vary depending on the payment method, payment processor, bank, or other financial service involved.
Applicable Legal Rights
Nothing in this policy is intended to waive or limit any cancellation, refund, or other legal right that cannot lawfully be waived or limited under applicable law.
Changes to This Policy
Aboutime Web Design may update this Refund & Cancellation Policy as the business or its services change.
The updated effective date will be shown at the top of this page.
Changes to this policy will not automatically change the refund or cancellation terms of a project that has already been agreed to in writing. Any material change to an active project must be agreed upon in writing by the parties.
Contact Aboutime Web Design
If you have questions about this policy, please contact us at:
